Refund Policy

 

At Victory Off License, customer satisfaction is our top priority. If you’re not completely in love with your order, we’re here to help!

 

✅ Returns

Due to the perishable nature of our products, we do not accept returns on any candy, snack, or edible items. However, if your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery.

 

📸 Proof of Issue

To process a replacement or refund, please email us at info@victoryofflicence.com with the following:

  • A clear photo of the product and packaging
  • Your order number
  • A brief description of the issue

 

💸 Refunds or Replacements

If your claim is approved, we will issue:

  • A replacement shipment at no additional cost OR
  • A full or partial refund to your original payment method

 

⏱ Timeframe

Refunds may take 5–7 business days to reflect in your account, depending on your bank.

 

❌ Non-Returnable Items

  • Opened or consumed products
  • Items purchased on clearance or with heavy discounts
  • Gift cards

 

📦 Wrong Address Disclaimer

Victory Off License is not responsible for orders shipped to incorrectly provided addresses. Please double-check your details before confirming your order.